NeckCure — Refund Policy
Last updated: August 10, 2026
This Refund Policy applies to subscriptions to NeckCure Pro. Payments and refunds are handled by our Merchant of Record, Paddle.
1. Try Before You Pay
NeckCure offers a Free Tier with no time limit and no payment required. We encourage you to use it to decide whether NeckCure works for you before subscribing to Pro, because paid subscriptions are generally non-refundable (see below).
2. Subscriptions Are Generally Non-Refundable
Because NeckCure Pro is a digital service delivered immediately, fees are generally non-refundable, including for partial billing periods and for time you did not use the Service. When you cancel, your subscription stops renewing and you keep Pro access until the end of the current billing period.
3. Exceptions — When We Will Refund
We will consider a refund in cases such as:
- Accidental or duplicate charges.
- A technical fault attributable to us that prevents you from using Pro and that we cannot resolve in a reasonable time.
- Where required by applicable law (statutory consumer rights are not affected by this policy).
4. How to Request a Refund
Contact [email protected] within 14 days of the charge, including the email used to purchase and the approximate date and amount. We (or Paddle on our behalf) will review and respond. Approved refunds are returned to your original payment method; timing depends on your payment provider.
5. Chargebacks
If you have a problem with a charge, please contact us first — we can usually resolve it faster than a bank dispute. Filing a chargeback without contacting us may result in your account being suspended.
6. Statutory Rights
Nothing in this policy limits any non-waivable rights you have under the consumer laws of your country of residence.